Privacy Policy
Privacy Policy
- This privacy policy applies specifically to The Solace and does not extend to the websites of other companies, individuals, or organizations that we may provide links to on our websites.
Use of Your Information
- We collect your information to ensure the safety of our platform users and guests who book through our website. This information helps us understand who we are accommodating at our properties and ensures the safety of our staff. Additionally, we collect website user and guest data for statistical purposes. We may collect guests' nationality, date of birth, and gender for statistical analysis. When you visit our websites, we may log your IP address for website management and to gather broad demographic information. For reservations, we require guests' email addresses to send confirmation emails and may need to contact previous guests regarding post or lost property.
Reservation Data
- To confirm a reservation, we require certain information, including your name, telephone or mobile number (for emergencies), gender, nationality, date of birth, identification data (e.g., passport or driver's license details), credit card details (including the three-digit code), arrival and departure dates, and email address. Upon arrival, we will request the same information from your fellow travelers.
Credit Card Data
- To secure reservations made via telephone, website, or smartphone application, we require full debit/credit card details, including the 16-digit number, name on the card, card type (VISA, Mastercard, Maestro), three-digit security code, and expiry date. Your card details are only used to secure your booking, and we will debit the account only if you fail to follow our cancellation procedure. Please refer to the cancellation policy of the individual partner for whom the booking is made. The Solace is not responsible for data use and reservations made through third-party websites or agents. Please consult their privacy policies and terms and conditions.
Guests' Personal Data
- The Solace values guest privacy and will not sell or disclose personal information to any other person, business, or third party unless it is necessary in an emergency or part of our duty of care.
Keeping Guests' Information Updated
- If any of your personal information held by us needs to be updated, it is your responsibility to inform us. We may contact you if we suspect that we hold false information about you.
Website Security
- While the internet is not entirely secure, we have implemented security procedures, including firewalls, to block unauthorized access to our website.
Third-Party Websites
- Our website may contain links to other websites promoting their business to our guests. The Solace is not responsible for data use and reservations made through third-party websites or agents. Please refer to their privacy policies and terms and conditions.
Photography and Film
- Guests do not require permission to take photos or film at our properties, but we recommend obtaining consent before photographing or filming other guests not in your group. On occasion, we may commission crews to film or photograph our properties for promotional purposes. If you do not wish to be filmed or photographed, please voluntarily leave the filming or photography area.
Disclosure of Guests' Personal Information to Third Parties
- We will not disclose any personal information without your permission, except when legally obliged to do so or for the purposes stated in this policy.
Your Rights
- We will not disclose any personal information without your permission, except when legally obliged to do so or for the purposes stated in this policy.
Changes to Our Privacy Policy
- We reserve the right to change our Privacy Policy at any time. Continued use of our website signifies your agreement to any updates or modifications.