Guest Policy
Under the Guest Policy
General Terms and Conditions
- To check-in at the Hostel, all guests must be at least 18 years old.
- It is mandatory for guests to provide valid photo identification when checking in. According to Government regulations, every person staying at the hostel must carry a valid photo ID.
- Accepted identification proofs include Passport, Aadhar Card, Driving License, and Voter ID card. PAN Card is not accepted. Guests with Local IDs will not be allowed admission.
- The Solace caters primarily to solo travellers and young backpackers, so we do not recommend families to stay with us. If you are traveling with a family, our villas would be more suitable for your needs.
- The advance payment made at the time of reservation is non-refundable.
- Non-resident guests are not permitted in the rooms. If you want to meet someone, you can do so in the common areas.
- Please note that if three or four people are traveling together, we cannot guarantee accommodation in the same dorm room.
- Guests are responsible for their personal belongings.
- Breakfast is not included in the room rate and is charged separately at the property.
- If a guest's actions or behaviour are deemed inappropriate by the Hostel, the hostel reserves the right to take action after conducting an investigation.
- "Silent hours" are observed from 10 PM to 8 AM, during which guests are expected to maintain quietness.
- Alcohol consumption is not allowed at properties.
- Smoking is permitted only in designated smoking areas; all rooms are smoke-free.
- Engaging in illegal activities such as gambling, prostitution, and drug use is strictly prohibited.
- Eating is not allowed in dorms.
- Limited parking is available for vehicles, subject to availability.
- Guests cannot restrict the use of common areas and entertainment gadgets.
- Guests are responsible for their belongings stored in lockers. The hostel is not liable for lost or damaged items. There is a penalty of INR 500 for lost locker keys.
- Guests are accountable for any property damage and will be charged accordingly.
- The right to admission is reserved.
- Certain policies may vary depending on the booking, and they will be communicated at the time of booking.
Booking Extension Policy
- Extension of the stay will be provided based on the current room rates and subject to availability.
- The current room rates may differ from the rates at which the rooms were originally booked.
Cancellation Policy and Refund Policy
- Free Cancellation until 24 Hours post booking.
- Refund will be provided if booking cancelled within 24 Hours of booking.
Payment Policy
- Payment for any additional services opted must be cleared at the same time this includes any adventurous activity and any dining services from the inhouse café.
Group Policy
- The Solace does not allow group stays beyond 8 people, even if the bookings are made separately.
- In the case of a group of 4 or more, they will be assigned different dorm rooms intentionally.
- If the behavior of a group is deemed inappropriate, the Property Manager has the right to take necessary action, including on-the-spot cancellation without refunds.
- Unauthorized group bookings or bookings made to appear as separate individuals may be cancelled or denied at any time, either in advance or upon arrival.
- The Solace reserves the right to admission.
Check-in and Check-out Policy
- The standard check-in time is 12 noon.
- The standard check-out time is 10 AM.
- Early check-in and late check-out are subject to availability and at the discretion of the property
- However, guests are welcome to stay in our common areas during that time.